Frequently Asked Questions

About System/Internet issue

What should I do if I can't login?: - Please make sure you have registered completely (click the verification link sent by email)
- Please make sure your email address and password are correct and same as what you have registered
- Password is capital sensitive, please check your CapsLock key and make sure you key in the correct characters
- Click on "Forgot password" to reset new password and try to login again with the new password
- If the issue still exists, please contact us here

What should I do if I can't load the page?: - Please make sure your device is connected to internet
- Please try again later as server maybe busy sometime
- Please make sure the website URL is correct
- If the issue still exists, please contact us here

Have your problem been solved?

If the problem still persists, please contact us using the link below.

We will respond to inquiries within the following times.
Weekday 10:00～18:00 （Weekends and Holidays are closed） Please note that we may take some time to answer your question.