Frequently Asked Questions

About Surveys

How do I know when new survey is availble?

- You will receive email invitation to inform that you have received new survey
- Please login often to check the availability of new survey. You can check the available survey from the survey list on "My Account"
Insider tips: Survey quota based on first come first serve. Survey will be closed when required samples are fully collected. You may lose the chance to answer survey if you are late.

How to start answering a survey?

1.a) Click the survey URL link from the email invitation you received, the link will direct you to the survey
or
  b) Login to your account, select and click a survey from the survey list
2. Click "Start" to answer the survey
3. You will see an end page when you have finished the survey

What should I take note when answering surveys?

- Read every question properly and answer honestly
- Make sure to enter the same the age and gender in surveys as what you have registered
* If fraud answers are detected, you may lose the chance to receive surveys in the future
- Do not click back button on your browser when you are answering survey as it may cause error or invalid data.
- Do not leave half way when you are answering survey, please finish the survey once you start. System may detect your answer as bad data if your answering time is too big difference from the estimated time.

How can I get relevant surveys/interviews that match with my knowledge and experience?

Based on your registered information and the content you answered through surveys and interviews, we will match your knowledge and experience with the companies and investors' needs in order to send you more relevant surveys and interviews.
Hence, you are required to update your profile regularly or once there is any changes.

Have your problem been solved?

If the problem still persists, please contact us using the link below.
We will respond to inquiries within the following times.
Weekday 10:00~18:00 (Weekends and Holidays are closed) Please note that we may take some time to answer your question.